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  FAQs

  • Auctions:
    1. What are BidBuySell LuckyBid Auctions?
    2. What is the difference between a MaxBid Auction and a MinBid Auction?
    3. How do BidBuySell LuckyBid Auctions Work?
    4. This seems too good to be true. What's the catch with BidBuySell LuckyBid Auctions?
    5. Can I purchase these products directly from you without participating in the auctions?
    6. Who can join and bid? And how much does it cost?
    7. How many items are available for each auction?
    8. Do I get notified when an auction starts or ends?
    9. Why has the auction closed before the End Date?
    10. Why is the auction still open when the End Date has passed?
    11. What do all the terms and icons I see on the site mean?
  • Bids:
    1. Can I make multiple bids on an Auction?
    2. Where can I view the Results and / or Winning Bid of an auction?
    3. How do I know if my bid was successfully submitted or accepted?
    4. What happens if there are no Unique Bids?
    5. What is the Bid Reference?
    6. Can I review a history of the Bids that I have made?
  • Fees:
    1. What and how much is the Admin Fee?
    2. When will I be charged the Admin Fee?
    3. What are the cancellation terms and do I get refunded?
  • Shipping/Payments:
    1. How do I receive the product / and or service that I have won?
    2. Are there any shipping charges?
    3. How do I know that your website is secure enough to give you my Credit Card information?
    4. What payment methods can I use to pay my Admin Fees?
  • Technical Problems:
    1. My email address is not recognised by the system, what is happening?
    2. When I try to login the login prompt continues to re-appear and I cannot log in?

    Auctions

    1. What are BidBuySell LuckyBid Auctions?

      » BidBuySell LuckyBid Auctions are where products/services are placed on auction with the following rules:

      • There is either a Maximum Bid Amount (MaxBid Auctions) or a Minimum Bid Amount (MinBid Auctions) for each auction.
      • There is a Maximum Number of Bids that will be accepted for the auction (or per item in the case of multiple item auctions).
      • An Administration and Handling Fee or Admin Fee is charged per bid.
      • Once the auction closes the bidder with the highest Unique Bid(in the case of MaxBid Auctions) or lowest Unique Bid (in the case of MinBid Auctions) is eligible to purchase the product/service at their bid amount (provided that this Bidder answered all the Qualifying Questions correctly).
      • If multiple items are available for the auction, then each bid will be allocated to one of the items and a winner will be selected for each item.

    2. What is the difference between a MaxBid Auction and a MinBid Auction?

      • In a MaxBid Auction, there is a maximum allowable bid and the winner is the person who places the highest Unique Bid (provided that this Bidder answered all the Qualifying Questions correctly).
      • In a MinBid Auction, there is a minimum allowable bid and the winner is the person who places the lowest Unique Bid (provided that this Bidder answered all the Qualifying Questions correctly).

      In all other respects MaxBid and MinBid auctions are the same.

    3. How do BidBuySell LuckyBid Auctions Work?

      » Please view the BidBuySell LuckyBid Bidding Process

    4. This seems too good to be true. What's the catch with BidBuySell LuckyBid Auctions?

      » You really can win products for a fraction of their normal retail price however you need to pay a small non-refundable Administration and Handling Fee per bid that you place. Note that you are not guaranteed to win the auction for the amount that you bid - only if your bid is the highest Unique Bid (for MaxBid Auctions) or lowest Unique Bid (for MinBid Auctions) will you win the auction.

    5. Can I purchase these products directly from you without participating in the auctions?

      » No. You cannot purchase any of the products directly. You must participate in the auctions.

    6. Who can join and bid? And how much does it cost?

      » Anyone above the age of 18 can join. There is no cost for joining, but there is an Admin Fee for each bid placed.

    7. How many items are available in each auction?

      » An Auction can have a quantity of one or more items available.

    8. Do I get notified when an auction starts or ends?

      » We do not send out notifications when a auction starts. All participating members are however notified by email when an auction has ended.

    9. Why has the auction closed before the End Date?

      » An auction may close regardless of the specified End Date if the Maximum Number of Bids is met or if we decide to close the auction earlier.

    10. Why is the auction still open when the End Date has passed?

      » An auction may be extended with a new end date if the maximum Number of Bids is not reached by the original End Date of the auction.

    11. What do all the terms and icons I see on the site mean?

      » Click here to view all the terms and their descriptions.

    Bids

    1. Can I make multiple bids on an auction?

      » You are allowed to place a Maximum Number of Bids per auction as indicated on the auction description page.

    2. Where can I view the Results and / or Winning Bid of an auction?

      » The results are announced within 2 working days of the successful closing of an Auction. The winner with the winning bid will be highlighted. Note: you may have to go through all the bids received (multiple pages). All participants are notified by email when the Results are posted on the site.

    3. How do I know if my bid was successfully submitted or accepted?

      » You will be notified by email as soon as your Bid has been accepted or submitted into our database. You will also be notified if your bid is unique or not to enable you to place another bid.

    4. What happens if there are no Unique Bids?

      4.1. Lowest Unique Bid Auction

      » In a single winner auction, should there be no Unique Bid then the Selected Bidder will be determined to be the Bidder with the lowest Bid Amount with exactly two Bids with the Bidder who placed the Bid first being selected.

      4.2 Highest Unique Bid Auction

      » If there is no Unique Bid then the Winner is determined by the highest Bid Amount with exactly two Bids where the bidder bid first.

      In case of no Bid Amount with exactly 2 Bids then the process is repeated for the highest Bid Amount with exactly three Bids and so on until there is a Winner.

    5. What is the Bid Reference?

      » This is the Reference number to check up on when an auction is over to see if you are the winner. This number is sent in the bid confirmation mail you get after bidding on an auction.

    6. Can I review a history of the bids that I have made?

      » Yes. Login to the members area.

    Fees

    1. What and how much is the Admin Fee?

      » The Admin Fee is an amount charged for each Bid placed on a particular auction. Each fee is indicated on the auction description page. Provided that there is a winner on the auction, this fee is non-refundable. Learn more here

    2. When will I be charged the Admin Fee?

      » The Admin Fee is charged immediately at the time your bid is placed. You will however be given the option of a refund if the auction does not end successfully.

    3. What are the cancellation terms and do I get refunded?

      » Participants are not permitted to cancel bids once they have been accepted. The Admin Fee is refunded only in case of an unsuccessful auction.

    Shipping/Payments

    1. How do I receive the product / and or service that I have won?

      » The shipping terms are stated in the auction description.

    2. Are there any shipping charges?

      » Shipping costs are generally borne by BidBuySell LuckyBid, unless stated otherwise in the auction description.

    3. How do I know that your website is secure enough to give you my Credit Card information?

      » We use the highest industry standard levels of security to ensure that your information is protected. This includes, but is not limited to, SSL encryption for the transfer of sensitive information over the Internet, multiple levels of password control and firewall access to our systems.

    4. What payment methods can I use to pay my Admin Fees?

      » Currently you can only pay by credit/debit card (Visa, MasterCard, Delta, Visa Electron). Solo and Switch cards are not currently accepted.

    Technical Problems

    1. My email address is not recognised by the system, what is happening?

      » You cannot use your same username and password that you use to login on the regular BidBuySell web site i.e. www.bidbuysell.com.au. In order to participate on BidBuySell LuckyBid you need to register separately for FREE, on the Join page.

    2. When I try to login the login prompt continues to re-appear and I cannot log in?

      » Check that you have cookies enables on your browser. This is also a known problem with certain AOL browsers. If you are using an AOL browser we recommend that you minimise your AOL browser and open Internet Explorer, Netscape or your favourite alternate browser and try again.


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